Moore Solutions

I.T. fixes & Information for just about anything…

December 17th, 2013

Windows 7 LogoIn Windows 7 the TrustedInstaller account has ownership of some of the Operating System files and folders, if you have removed the TrustedInstaller ownership to modify a system file or folder and want to re-add TrustedInstaller as the owner again you need to do the following:

1. Browse to the file or folder you want to give TrustedInstaller ownership and right click on it to get the context menu to appear.

2. Click on “Properties”.

3. This should bring up the Properties window.

4. Click on the “Security” Tab.

5. Click on the “Advanced” button.

6. Click on the “Owner” Tab.

7. Click on the “Edit” button.

8. Click on the “Other users or groups” button

9. In the empty box copy and paste or type the following: NT Service\TrustedInstaller

10. Now click the “Check Names” box it should underline TrustedInstaller

11. Finally close the windows by pressing the “OK” button then accept the message box by pressing “OK” again and then press the “OK” box twice more to close all the open windows.


December 16th, 2013

Sophos SafeGuard EncryptionThe company I work for needed to mass deploy an uninstallation removal of Sophos SafeGuard 5.6.1 Full Disk Encryption using System Center Configuration Manager (SCCM) prior to an Operating System refresh. To create my “uninstall script” I added the lines below into a batch file.

Note: Our target computers were Windows XP SP3 and this has not been tested with Sophos Enterprise Encryption!

1. Make sure your target computer is up to date and talking to the Sophos console.

2. In the Sophos console confirm that your target computer is in a Sophos Group that has the “tamper protection” policy disabled.

3. Create your batch file with the following lines:

@echo off

Title Uninstalling Sophos Safeguard Encryption 5.6.1 please wait…

::Uninstalling Sophos Safeguard Encryption Pre-installer

Start /wait MsiExec.exe /X{CDBAAE82-1725-4BDF-9770-69EA174318F1} /qb /norestart

::Decrypts HDD, this can take an hour or longer

Start /wait MsiExec.exe /X{F568E199-E84C-4FDF-91EB-5A271346A963} /qb /norestart

::Cleaning up Registry keys…

Reg Delete HKCU\Software\Utimaco /f

Reg Delete HKLM\Software\Utimaco /f


4. The script removes the Sophos Encryption pre-installer first then decrypts the data on the HDD and finally cleans up the registry if you ever want to re-install the encryption from the Sophos console again.


February 16th, 2012

For most home WIFI network configurations, FaceTime video calling will just work. However if you are on a network that is behind a firewall you may need to open or port forward the following ports on your firewall or router:

443 (TCP)

3478 through 3497 (UDP)

5223 (TCP)

16384 through 16387 (UDP)

16393 through 16402 (UDP)

Depending on the NAT configuration for the router and network, additional ports may be used to send and receive video. Some router-specific features or configurations may interfere with FaceTime. This includes port mapping on either end, SIP dropping, or dynamic opening of media ports.

Note: These ports are required for all Apple products that have FaceTime installed and FaceTime may not be available in all countries or regions yet.


November 10th, 2011

The HP LaserJet 2300 the Configuration page can be printed out by following these steps:

1. Switch on the printer and wait for it to boot to the “Ready” screen.

2. With the printer displaying “Ready” on the screen, press the Select” button (The green button with the tick on it).

3. Press the “down arrow” button once. “Information” will be displayed on the screen.

4. Now Press the “Select” button again.

5. After a few seconds the printer will print out the configuration page.

October 17th, 2011

If you have a problem with Windows 7’s print spooler service automatically stopping it’s likely that it’s caused by a corrupt printer driver.

To fix the problem with Windows 7’s print spooler automatically stopping do the following:

1. Browse to C:\Windows\System32\spool\drivers

2. Rename the “drivers” folder to: drivers.old

3. Create a new folder called: drivers

4. Navigate to “Start” (Windows Logo on task bar) and type in the search programs and files box: services.msc

5. Scroll down to “Print Spooler” right click on it.

6. In the context menu click on start to start the print spooler service and check that the “Startup Type” is set to “Automatic”.

7. Close the “Services” window.

8. Navigate to “Start” (Windows Logo) then left click on “Devices and Printers” now re-install your printer drivers and the print spooler shouldn’t keep stopping automatically.

September 21st, 2011

Using Google’s public DNS (Dynamic Name System) servers rather than using your ISP’s DNS servers may help speed up your web browsing if you manually add the below DNS server addresses into your routers configuration page:


IPv4 addresses:               IPv6 addresses:                           2001:4860:4860:8888                           2001:4860:4860:8844


September 1st, 2011

If you have a Netgear DG834v1 router and don’t know its username, password or IP address to access its configuration webpages then follow the steps below to perform a “hard reset” back to the factory defaults:

1. Unplug all cables from the router leaving only the power cable remaining.

2. Find a paper clip or small point and locate the “Default Reset” button on the rear panel of the router.

3. While the router is switched on insert the paperclip or small point into the “Default Reset” hole on the back of the router.

4. Push and hold the paperclip or point for at least 10 seconds until the “test” LED (In the shape of a tick) turns on.

5. Release the Default Reset button and wait another 10 seconds for the router to reboot.

6. Once the router has rebooted connect the RJ11 ADSL cable and RJ45 LAN cable(s) to the LAN sockets on the rear of the router.

7. On a computer connected to the router navigate to your web browser and type in the address bar the default IP address of and press the “enter” key.

8. Login with the following credentials and configure the router:

User name:  admin

Password:   password

July 23rd, 2011

Here is a list of useful start up key combinations you can use with Intel-based Macs (MacBook Pro, MacBook Air, MacBook, iMac, Mac mini
and Mac Pro)

Note: The keys below require you to press and hold the keys as soon as you hear the start-up tone.

Press C during start up:

Start up from a bootable CD or DVD, such as the Mac OS X Install disc that came with the computer.

 Press D during start up:

Start up in Apple Hardware Test (AHT) mode.

Press Option-Command-P-R until you hear two beeps:

Resets NVRAM.

 Press Option during start up:

Starts into “Start up Manager”, where you can select a Mac OS X volume to start from. (Note: Press N to make the first bootable Network volume appear as well.)

Press Eject, F12, or hold the mouse or trackpad button:

Ejects any removable media, such as an optical disc.

Press N during start up:

Attempt to start up from a compatible network server (NetBoot).

Press T during start up:

Start up in Target Disk Mode.

Press Shift during start up:

Start up in Safe Boot mode and temporarily disable login items.

 Press Command-V during start up:

Start up in Verbose mode.

Press Command-S during start up:

Start up in Single-User mode.

Press Option-N during start up:

Start from a NetBoot server using the default boot image.


July 22nd, 2011

This method allows you to create a bootable OS X Lion installation DVD so you can run a clean install of OS X Lion on any compatible Mac without the need to have OS X Snow Leopard installed on your system first.

These instructions were completed using Mac OS X Snow Leopard, an iTunes account, a DVD writer / Super drive and x1 Blank DVD Media.

1.  Purchase Mac OS X Lion from Apple’s “App Store” using your iTunes account.

2.  Wait for the 3.5Gb aprox. download to complete in the dock.

3.  Minimise the Mac OS X Lion installation welcome screen, by tapping on the “minimise” button.

4.  Double tap to right click on the “OS X Lion icon” down in the dock to bring up a context menu.

5.  Navigate to “Options” and single tap on “Show in Finder”.

6.  Finder should now open with the “Install Mac OS X Lion” icon highlighted.

7.  Double tap to right click on the “Install Mac OS X Lion” icon and navigate the context menu to “Show Package Contents” and single tap it.

8.  Single tap on the “Contents” folder to expand the folder structure and navigate to the “SharedSupport” folder.

9.  Single tap on the “SharedSupport” folder to expand it and copy the file “InstallESD.dmg” to the desktop by holding down the Apple Options key and dragging it to your desktop.

10. In the finder window navigate to the “Utilities” folder and single tap it to expand the folder.

11. Navigate to “Disk Utility” in the “Utilities” folder and double tap it to load the Disk Utility program.

12. Single Tap on the 3rd icon along the top “Burn”.

13. You should now be presented with a “Select Image to Burn” window. On the left of this under “Places” tap on “Desktop”.

14. Now locate and single tap to highlight your Lion image file “InstallESD.dmg” that you copied to your Desktop earlier and then single tap on “Burn” again.

15. Insert your Blank DVD when requested and then single tap on “Burn” again.

16. After a few minutes your DVD will start burning, when completed you’ll have a brand new Mac OS X Lion DVD to restore / upgrade your Mac. – Time to enjoy Apple’s latest OS creation to date.

July 11th, 2011

Microsoft Outlook 2003 has the option to automatically process meeting requests, to enable this feature do the following:

1. Open Microsoft Outlook 2003 by double left clicking on its desktop icon.

2. Navigate to the “Tools” menu and left click on it.

3. Left click on “Options”.

4. On the “Preferences” tab in the calendar section left click on “Calendar Options”.

5. Under the “Advanced options” section left click on “Resource Scheduling”.

6. Left click on the “Automatically accept meeting requests and process cancellations” check box.

7. You can now select the following options:

Automatically decline conflicting meeting requests

Automatically decline recurring meeting requests